What do you need?
Easy to do the right thing makes sense. And the gap between what people should do and what they actually do is a lived experience in most businesses.
What happens next depends on what you need right now.....
so what d you need?
I know what needs fixing and who needs to fix it. I want to hand this on and move on.
The person you're about to hand this to has a view. They've worked on the process, been involved in the training, helped create the guidance. From the inside, the conclusion feels obvious — the problem is the people. More training, clearer instructions, stronger consequences.
Two things will work against you here. They are attached to the process as it stands. And any suggestion that the problem isn't the people will land as blame — for the process, the training, the guidance, and everyone involved in them. It will be resisted. Consciously or unconsciously.
That's a recipe for resentful iteration. You won't get insight and revolution — which is what you actually need.
Attached are the four sentences that change that.
I want to get my team in a room and work through this insight together.
You want a simple way to establish the mindset of easy to do the right thing without pushback and without hours of preparation. You want to do that in a manner that avoids leading the team before you've heard their ideas. You want to be able to launch the debate without being looked at for all the answers.
Use the Parable of the Miller and his Apprentices to create an open minded environment for the team to generate ideas.
I want to work through this myself — in a structured way with insights embedded.
The infinite variety of people and businesses makes a single way of doing this impossible.
Use this structured exercise that is designed to be coherent but flexible and interpretable to act as a template that will be effective immediately - and evolve it to be more effective in situ.
